Services Policies

Pre-sale Services

During this stage we provide customers with technical advice free of charge, including introduction of specifications, technical condition, scope of application, quality assurance and after sale services to our customers, providing quality services to assure that our costumers find the vehicles perfect for their needs.

Sale Services

From when our customers first pick up their brand new vehicles, our vehicles transport staff will make sure the vehicle is in perfect conditions as well as wash the vehicles, our finance staff will assist our customers with their provisional license and other formalities and our qualified technicians will explain the uses of various operation devices to our customers. Our fast and convenient services here at SHACMAN will ensure that the experiences our customers have will be a pleasant one.

Active Service

We take the initiative to provide technical training to help our customers to master the correct use, repair and maintenance knowledge of our vehicles. Whether they are new customers or returning ones, we will be with them step by step reinforcing them with knowledge of their vehicles and providing them with technical assistance.


Timely service

We provide 24/7 service support hotline and additional day/night emergency repair services.

Online Service

From just a click of the mouse, our customers can quickly and efficiently benefit from our online services including technical consulting and service.

Tracking Service

For customers who have purchased more than 10 units at a time, we will send our knowledgeable staffs with the customer’s vehicles for one month of maintenance services as well as teaching of vehicle operations.

Lifetime Service

Steyr provides a lifetime technical service for their products we have here at SHACMAN.



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